Question 1

Account What information do I need to open a new account on 299 game, and how does the process work?

Accepted Answer

Signing up on 299 game is straightforward and takes no more than 2 minutes. Here's what you'll need:

Full name: Make sure it matches your national ID — it will be needed for KYC verification later.
Mobile Number: An active Bangladeshi number (in 01XXXXXXXXX format); linking it to bKash or Nagad makes payments even more convenient.
Date of Birth: You must be 18 years of age or older.
Username & password: A username of at least 4 characters and a strong password of at least 8 characters.
Email (optional): Adding one makes password recovery much easier later.

Full access to all games and betting is available immediately after registration. Register Now →

Question 2

Payment Where can I view all my past bets and transaction history?

Accepted Answer

Your betting history and full transaction records on 299 game are saved in your account dashboard. Here's how to access them:

Log in and go to your dashboard.
"Betting History" or "My Bets" Click on the section — you'll find all open, settled, and cancelled bets listed there.
"Transaction History" or "Transaction History"shows the date and amount of all deposits, withdrawals, and bonus credits.
Filter by: Records can be filtered by date range or game type.

History is typically stored for the last 6 months. For older records, submit a request to support@299game.net.

Question 3

Security Does 299 game offer any tools to set spending limits or reduce gaming activity?

Accepted Answer

Yes, 299 game offers several responsible gaming tools that you can activate yourself:

Deposit limit: Set a daily, weekly, or monthly deposit limit. Lowering your limit takes effect immediately; increasing it requires a 24-hour waiting period.
Session time limit: Set a daily time limit for how long you spend on the platform. Once the limit is reached, you'll receive an automatic reminder.
Cooling-off period: Take a break for 24 hours, 7 days, or 30 days — you won't be able to log in during this period.
Self-Exclusion: Contact support to close your account for 6 months or permanently.

For more details Responsible Gaming Page View.

Question 4

Bonus Where can I find new offers and promotions on 299 game, and how often do they change?

Accepted Answer

There are three easy ways to find promotions and offers on 299 game:

Bonus Page (/bonus): All active and upcoming offers are listed here, along with their terms and conditions.
Login Notification: After logging in, personalized offers exclusive to you are visible directly on your dashboard.
Voucher page (/voucher): Receive exclusive voucher codes and special offers.
Update schedule: New weekly offers typically go live every Monday. Extra promotions are added during major cricket or football tournaments.

Turn on notifications in your account settings so you never miss out.

Question 5

Account I've heard withdrawals require verification — what documents are needed and how long does it take?

Accepted Answer

A one-time KYC (Know Your Customer) verification is required on 299 game before your first withdrawal. This is to keep your account secure. You will need:

ID document (one of the following): Clear photos of the front and back of your National ID (NID), passport, or driving license.
Selfie: A recent selfie of you holding your ID.
Payment Verification (Optional): Make sure your bKash or Nagad number matches the name on your account.
Time: Verification is typically completed within 24 hours. During peak periods, it may take up to 48 hours.

Go to Dashboard → Account Settings → "Verification" to upload your documents.

Question 6

Account What should I do if I want to temporarily or permanently close my 299 game account?

Accepted Answer

There are two ways to temporarily or permanently close your account:

Temporary Break (Cooling-Off): You can activate a 24-hour, 7-day, or 30-day cooling-off period yourself from Account Settings. Once the period ends, your account is automatically reactivated.
Long-Term Self-Exclusion: To close your account for 6 months, 1 year, or permanently, email support@299game.net with "Self-Exclusion Request" in the subject line, and include your registered mobile number and name. The process is completed within 48 hours.
Balance withdrawal: Withdraw any remaining balance before closing your account. After self-exclusion, balances can still be retrieved, though the process may take a little longer.

If you want to stop due to addiction, we can refer you to professional support.

Question 7

Gaming What is Live Casino and how do I play it on 299 game?

Accepted Answer

The 299 game Live Casino is a section where you play in real-time via live video stream with real dealers — just like being in an actual casino, from the comfort of home. What's included:

Live Blackjack: The classic 21-point card game against a real dealer. Minimum bet starts from ৳50.
Live Roulette: European and American Roulette — watch a live dealer spin the wheel in real time as you place your bets.
Live Baccarat: Asia's most popular live card game — Player vs. Banker.
Game Shows: Spin-the-Wheel, Crazy Time, Dream Catcher — fun and immersive live game shows.
How to Get Started: Log in → Casino → go to the "Live Casino" tab → choose a table → place your bet.

A stable internet connection ensures the best video quality. Works great on mobile data too.

299 game FAQ — Your Questions, Our Answers

General FAQs

Why choose 299 game

More about 299 game

What should you do if you can't find your answer in the FAQ?

Play responsibly

Still have questions?

Questions answered? Time to play!